Shipping policy

SHIPPING POLICY

Last Updated: August 29, 2026

Thank you for shopping with Oaklentra.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding federal holidays.

During periods of high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States.

SHIPPING TIMES

Estimated delivery after dispatch is generally 3–7 business days.

Delivery estimates are not guarantees and may vary depending on the destination, carrier availability, weather conditions, holidays, and other circumstances outside our reasonable control.

SHIPPING COSTS

Any applicable shipping charges are displayed at checkout before you complete your purchase.

If free shipping is offered for a particular order, product, or promotion, this will be clearly displayed before checkout.

ORDER TRACKING

When tracking is available, customers will receive shipping confirmation and tracking information after their order has been dispatched.

Please allow the carrier sufficient time to activate the tracking information.

LARGE OR OVERSIZED PRODUCTS

Certain wall panels and other large products may require specialized shipping or handling.

Delivery procedures and estimated transit times may vary for oversized products.

Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location is reasonably accessible.

DAMAGED PACKAGES

Please inspect your shipment promptly after delivery.

If your order arrives damaged, please contact us at support@oaklentra.com with your order number and photographs showing the product, packaging, and shipping label.

LOST OR DELAYED PACKAGES

If tracking indicates that your shipment is delayed or appears to be lost, please contact us. We will work with the applicable carrier to investigate the shipment.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

CONTACT

For shipping questions:

Oaklentra
Email: support@oaklentra.com
Mailing Address: 4959 Walnut Ave, Chino, CA 91710, United States