Refund policy

RETURN & REFUND POLICY

Last Updated: August 29, 2026

At Oaklentra, customer satisfaction is important to us. We want you to feel confident when purchasing our wall panels and home improvement products.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which you received it. The product must also be returned in its original packaging.

To request a return, please contact us at support@oaklentra.com before sending any product back.

Please include your order number and the reason for your return.

Do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@oaklentra.com and include your order number and clear photographs of the product and packaging.

If we confirm that the item was damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Products that have been installed, cut, drilled, modified, painted, or otherwise altered
• Products showing signs of use or damage caused after delivery
• Custom-made or personalized products, where applicable
• Gift cards, where applicable
• Final-sale items clearly identified as final sale before purchase

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank or credit card provider additional processing time before the refund appears in your account.

Original shipping charges, if any, are non-refundable unless the return results from our error or the product arrived damaged or defective.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@oaklentra.com.

We will make every reasonable effort to cancel your order before processing or shipment. Once an order has entered fulfillment or has shipped, it may need to be handled as a return.

CONTACT

For return or refund questions:

Oaklentra
Email: support@oaklentra.com
Mailing Address: 4959 Walnut Ave, Chino, CA 91710, United States